In compliance with the principles of accessibility and universal design, the Tax Agency works to ensure that all citizens –placing special attention on elderly people and people with some type of disability–, who interact with it through the Internet, can access the electronic information and services on equal terms, regardless of their personal circumstances, means or knowledge. In other words, that they can browse without finding access difficulties to the pages of the Website (domains: “www.agenciatributaria.es”, "www.aeat.es", "www1.aeat.es", "www2.aeat.es", "www3.aeat.es", "www4.aeat.es", "www5.aeat.es" y "aeat.es") and the electronic office (domains: “www.agenciatributaria.gob.es”, "www1.agenciatributaria.gob.es", "www2.agenciatributaria.gob.es", "www4.agenciatributaria.gob.es", "www5.agenciatributaria.gob.es", "www6.agenciatributaria.gob.es", "www7.agenciatributaria.gob.es", "www9.agenciatributaria.gob.es" (hereinafter collectively referred to as the “Tax Agency's website”).
The accessibility policy applied by the Tax Agency is in line with the demands of Royal Decree 1494/2007, dated 12 November, approving the regulations on the basic conditions for access by people with disabilities to the technologies, products and services related to the Information Society and means of social communication.
The pages of the AEAT website currently comply with Level AA, according to the UNE Standard 139803:2012 and, consequently, the W3C compliance requirements (AA of the WCAG 2.0 standard). In this respect, new or modified web content is reviewed on a daily basis. The latest external accessibility review evaluation was carried out in October 2017.
The Tax Agency's website is optimised for 1024 x 768 resolutions. If your screen resolution is greater, the size of the letters may be small in some cases. Notwithstanding this, the font sizes have been defined so that it is possible to increase or reduce their size using the browser options.
This website has been tested and is optimised for browsers compatible with HTML5 and versions supported by the manufacturers. Using different browsers or versions that are no longer supported by the manufacturers could give access to and enable viewing of the content of the Tax Agency's website, but does not guarantee a complete and adequate viewing or availability of documents or of other features. You can download updates and browsers on the supplier's website for these types of programmes.
Despite the efforts of the Tax Agency, given the large volume of final documents (PDFs…) published on this website, it has proved impossible to fully adapt it to the accessibility guidelines required. If you find a page or document that does not comply with the provisions or which you are unable to access correctly, or if you wish to make a complaint, query or suggestion, please let us know by filling in and sending us this form.