ACCESSIBILITY STATEMENT

  • The Tax Agency (hereinafter AEAT) has undertaken to make its websites accessible, in accordance with “Royal Decree 1112/2018 of 7 September on the accessibility of websites and applications for mobile devices in the public sector”.

    This accessibility statement applies to the following websites:

    • AEAT web portal, made up of the following domains:

      “www.agenciatributaria.es” and "www.aeat.es".

    • AEAT's e-office, made up of the following domains:

      “www.agenciatributaria.gob.es”, "www1.agenciatributaria.gob.es",

      "www2.agenciatributaria.gob.es", "www4.agenciatributaria.gob.es",

      "www5.agenciatributaria.gob.es", "www6.agenciatributaria.gob.es",

      "www7.agenciatributaria.gob.es", "www9.agenciatributaria.gob.es"

      and "www12.agenciatributaria.gob.es"?

    (hereinafter jointly referred to as the “AEAT website”).

  • Compliance status

    The AEAT website is partially compliant with “Royal Decree 1112/2018 of 7 September on the accessibility of websites and applications for mobile devices in the public sector” due to the exceptions and non-compliance with the aspects indicated below.

  • Non-accessible content

    The content below is not accessible due to the following:

    1. lack of compliance with RD 1112/2018

      • On pages in languages other than Spanish some text may appear in Spanish, without the language change being labelled correctly. These cases will be temporary, pending the final machine or human translations [requirement number 9.3.1.2 language of the parts of UNE-EN 301549:2019].
      • There may be occasional editing errors on the pages of the website.
    2. unreasonable loading

      • Not applicable.
    3. the content does not fall within the scope of applicable legislation

      • Some files or web forms published before 20 September 2018 may not fully meet all accessibility requirements. However, efforts have been made to ensure that most of them comply.
  • Drafting of this accessibility statement

    This tax return was made on 31 October 2018.

    The method employed to prepare the tax return was a self-assessment carried out the organisation itself.

    Latest review of the tax return: 18 september 2020.

  • Remarks and contact details

    You can send messages regarding accessibility requirements (article 10.2.a) of RD 1112/2018) such as for example:

    • report any possible breach of this website
    • communicate other difficulties to access the content
    • submit any other consultation or suggestion for improvement relating to website accessibility

    Through the Form to request accessible information and file complaints concerning web accessibility or by calling 901 200 347 (alternatively, 91 75 75 777, or 934422764 for calls in Catalan).

    Communications will be received and processed by the Tax Agency itself.

    You can also request information that does not satisfy accessibility criteria in accessible format, whether because it has been excluded or because it is exempt due to a disproportionate burden; Alternatively, you can file a complaint concerning a failure to satisfy accessibility requirements, using the aforementioned Form to request accessible information and file complaints concerning web accessibility

  • Application procedure

    With this procedure you will be able to initiate a claim in order to find out and oppose the reasons for the rejection of a request for accessible information or complaint, seek the adoption of appropriate measures in the case of disagreement with the decision taken, or state the reasons why the response is considered not to comply with the requirements.

    Link to the Claim procedure against the rejection of the request or complaint regarding web accessibility, which should be directed to the Unit responsible for accessibility of this Ministry, or if the claim relates to an action of this Unit, to the latter's superior.

  • Optional content

    AEAT accessibility policy

    In compliance with the principles of accessibility and universal design, the Tax Agency works to ensure that all citizens –placing special attention on elderly people and people with some type of disability–, who interact with it through the Internet, can access the electronic information and services on equal terms, regardless of their personal circumstances, means or knowledge. In other words, that they can browse the pages of the AEAT website without having access difficulties.

    Standards and regulations

    The accessibility policy applied by the Tax Agency is in line with the requirements of “Royal Decree 1112/2018 of 7 September on the accessibility of websites and applications for mobile devices in the public sector”.

    The pages of the AEAT website currently comply with the requirements, Level AA, of Standard UNE-301549:2019 considering the exceptions of RD 1112/2018.

    Viewing characteristics

    The Tax Agency's website is optimised for 1024 x 768 resolutions. If your screen resolution is greater, the size of the letters may be small in some cases. Notwithstanding this, the font sizes have been defined so that it is possible to increase or reduce their size using the browser options.

    This website has been tested and is optimised for browsers compatible with HTML5 and versions supported by the manufacturers. Using different browsers or versions that are no longer supported by the manufacturers could give access to and enable viewing of the content of the Tax Agency's website, but does not guarantee a complete and adequate viewing or availability of documents or of other features. You can download updates and browsers on the supplier's website for these types of programmes.

    Furthermore, for this website to operate properly, your browser must have the use of Javascript and of cookies enabled (See Legal notice section)

    Accessibility undertaking

    Despite the effort made by the Tax Agency, given the large volume of final documents (PDF…), some of the content may not meet the accessibility guidelines required. If you find any page, document or form that does not comply with the provisions , or that you could not access correctly, or if you wish to make a suggestion, please let us know by sending an email to sugerencias@correo.aeat.es or completing and sending us the following form

    Form to request accessible information and file complaints concerning web accessibility

    Procedure for filing a claim against the rejection of a request or complaint concerning web accessibility

    Agreement signed with CERMI and the ONCE Foundation